Return & Refund Policy
When and how can I apply for a Return / refund?
When can I apply for a Return / Refund ?
You may request for return/refund if you:
- Did not receive the order
- Received an incomplete item (missing quantity or accessories)
- Received the wrong item(s) (e.g. wrong size, wrong colour, different product)
- Received a item with physical damage (e.g. dented, scratched, broken)
- Received a faulty item (e.g. malfunction, does not work as intended)
Seller will review the request and propose for solution. If you are not satisfied with the solution , you may rise a dispute via customer help desk.
*Note: Please keep all the evidence (receiving photos , damaged photos , chat records etc) for our judgement just in case if dispute arise. How do I request for Return / Refund ?
To cut short the process, you may direct request return / refund from seller via the available communication channels.
Alternately , you may request return/refund via the platform.
| Step 1: From your AntsAble App, log in into your account. Step 2: Search for "Order History", click on it. |
| Step 3: Click "View" on the order you would like to make return/refund. |
| Step 4: Click "Return" on the item that you would like to make return/refund. |
| Step 5: After you clicked "Return", you will need to Select the reason of the return request. State whether item is opened or not? Provide details on reason "Faulty" or "Other" |
| Step 6: Complete the captcha validation.Tick read and agree to the Return & Refund Policy. Click "Submit" |
